Refund Policy — Bimon退款政策 — Bimon
These policies apply to bimon.net, to the CloudOne product sites linked from it, and to every software product published by the operator below — including desktop applications, factory and business systems, and website services. Where a product ships with its own more specific terms, those specific terms govern that product and take precedence over the corresponding section of these policies.本政策适用于 bimon.net、从本站链接的 CloudOne 各产品站，以及下述经营者发布的全部软件产品——包括桌面应用、工厂与业务系统以及网站服务。若某个产品附有更具体的条款，则该具体条款适用于该产品，并与本政策相应条款不一致时以具体条款为准。
1. Scope1. 适用范围
This refund policy applies to paid purchases made through our checkout on any of our sites, for any product published by 胶州市云一信息技术服务部（个体工商户）.本退款政策适用于通过我们各站点结账页完成的付费购买，涵盖胶州市云一信息技术服务部（个体工商户）发布的全部产品。
2. Refund window2. 退款窗口
Refunds are available for 14 days from the date of purchase. Requests after that window are considered case by case, and we may decline them. If a product was materially unavailable, faulty, or materially different from its description, we will refund it outside the window.自购买之日起 14 天内可申请退款。超过该窗口的申请将个案评估，我们可能予以拒绝。若产品出现实质性不可用、故障，或与描述存在重大差异，我们将在窗口之外予以退款。
3. How to request a refund3. 如何申请退款
Write to [email protected] with the subject line "Refund". Include the email address used at checkout or your licence key. We reply within two business days. If you cannot locate the key, include the order reference and the approximate purchase date.请发邮件至 [email protected]，主题写明「Refund」。请附上结账时使用的邮箱或你的授权码。我们在两个工作日内回复。若找不到授权码，请附上订单编号和大致的购买日期。
4. How the refund is processed4. 退款处理方式
Refunds are returned to the original payment method through Creem, our payment provider and merchant of record. Depending on your bank or card issuer, it may take 5 to 10 business days for the amount to appear. We do not refund to a different account, card or method than the one used for the purchase.退款通过我们的支付服务商兼名义商户 Creem 原路退回。视你的银行或发卡机构而定，款项到账可能需要 5 至 10 个工作日。我们不退款至与购买时不同的账号、银行卡或支付方式。
5. What a refund does5. 退款产生的结果
- The licence for the refunded product is deactivated, and any device binding it held is released.已退款产品的授权将被停用，其占用的设备绑定将被解除。
- If the purchase included a free gift, the gift is withdrawn at the same time, unless it has been used in a way that cannot be reversed.若购买包含免费赠品，赠品同时收回，除非该赠品已以无法逆转的方式使用。
- Updates for that product are no longer provided for the refunded period.该产品在已退款周期内不再提供更新。
6. What is not refundable6. 不予退款的情形
- Subscription renewals after the initial refund window has closed.首次退款窗口关闭后的订阅续费。
- Products where a trial period was offered and completed.已提供并完成试用期的产品。
- Third-party costs we do not control, such as fees charged by your bank or by a third-party service you separately subscribed to.我们无法控制的第三方费用，例如你的银行收取的费用，或你另行订阅的第三方服务费用。
- Loss of data or files resulting from a product change or from your own actions, where the cause was not ours.因产品变更或你自身操作导致的数据或文件丢失，且原因不在于我们。
7. Statutory rights7. 法定权利
Nothing in this policy limits rights you have under the mandatory law of your country of residence, including the right to withdraw from a distance contract within a statutory cooling-off period where such a right applies. Where that right applies, it overrides the 14-day window described above.本政策不限制你在居住国强制性法律下的权利，包括在适用情形下于法定冷静期内撤销远程合同的权利。适用该权利时，其效力优先于上文所述的 14 天窗口。
8. Contact8. 联系
Refund, order or licence questions: [email protected].退款、订单或授权相关咨询：[email protected]。